We understand that sometimes a product may not meet your expectations, and we're sorry if that happens. However, at House of Abiani, we currently accept returns only in the following cases:
For all eligible returns, a refund coupon code equivalent to the product value will be issued as per our Return Policy.
Please refer to our Returns & Cancellations Policy for complete details on the return process, eligibility, and timelines.
We sincerely apologize if you received a damaged or incorrect product. Please contact us at support@houseofabiani.com within 48 hours of delivery with the following:
Our support team will review your case promptly and arrange either a replacement or a refund coupon code based on the situation.
Please refer to our Returns & Cancellations Policy — Damaged Product Received section for complete details on the process and timelines.
Yes, Every order is generally fulfilled within 2-5 hours of order placement. Orders once placed on our website are only eligible for cancellation until they are shipped from our warehouse. Pls refer the Returns & Cancellations Policy - Cancellation of your order for more details
To request a return or cancellation, simply email us at support@houseofabiani.com with the following details:
For Cancellations:
Please note that cancellation requests must be raised within 2 hours of placing your order and before it has been shipped from our warehouse.
For Returns:
Return requests must be raised within 48 hours of delivery.
Our support team will get back to you within 48 hours and guide you through the next steps.
Please refer to our Returns & Cancellations Policy for complete details.
Shipping charges are generally non-refundable. However, if the return is due to an error on our part — such as a wrong or damaged item being delivered — shipping charges will not be deducted and a full refund coupon code will be issued for the product value.
Please refer to our Returns & Cancellations Policy for complete details on refund deductions and applicable charges.
Yes! House of Abiani ships to all pin codes across India, including major cities, towns, and remote locations. Delivery timelines may vary slightly for remote areas, but rest assured your order will reach you safely.
At the moment, House of Abiani ships within India only. We are actively working on expanding our reach globally — international shipping is coming soon, so stay tuned!
Delivery typically takes 3–5 business days for metro cities and 5–7 business days for non-metro cities, from the date of dispatch. Timelines may vary slightly depending on your location and product availability.
Once your order is dispatched, you will receive an email with your Tracking URL and AWB number to follow your order in real time. For any additional updates or assistance, feel free to reach out to us at support@houseofabiani.com with your Order ID and we'll be happy to help.
House of Abiani offers free shipping on all prepaid orders within India.
For Cash on Delivery (COD) orders, shipping and cash-handling charge of ₹125 is applicable.
Yes! Express delivery is available in select cities at an additional charge.
Please reach out to us at support@houseofabiani.com or DM us on Instagram to check availability for your location.
In the rare event of a delay, we will proactively notify you via email with an update on your order status. You can also track your order in real time using the tracking link shared at the time of dispatch, or reach out to us at support@houseofabiani.com with your Order ID and we'll look into it right away.
Yes! We offer Cash on Delivery (COD) across all PIN codes in India. A shipping and cash-handling charge of ₹125 is applicable on all COD orders.
Please note that a valid 10-digit Indian mobile number is mandatory for COD delivery, as our logistics partners follow an OTP-based delivery system.
Our logistics partners will attempt delivery 3 times before the package is returned to our warehouse. Our team will also try to contact you regarding the failed delivery attempts.
If your prepaid order is returned undelivered, you may choose either of the following:
Please don't worry — this can happen occasionally due to a temporary payment gateway issue. The amount is either successfully captured by us or automatically reversed to your account.
Here's what to do:
We will investigate and respond to your query at the earliest. Our support team is available Monday to Friday, 10:00 AM – 6:00 PM.
Please Note, Kindly do not place a duplicate order before hearing back from us. If a new order is placed before confirming with our team, a 5% payment gateway charge will be deducted from the refund amount
Absolutely not! At House of Abiani, we believe in complete transparency. All applicable charges, including shipping and taxes, are clearly displayed at checkout before you make your payment — no surprises, ever.
What you see is what you pay. ✨
